• Consumer Stories
  • People-first Pharmacy Care

A Mission to Provide a Higher Level of Care

Jan 21st, 2021

“Crossing paths with Arielle happened by chance,” said Genoa Healthcare site manager, Michael L. of Waterbury, Connecticut.

It was another bustling day in Michael’s pharmacy when he picked up the ringing phone. A new consumer, Arielle D., was on the other end of the line. She was exhausted and frustrated.

Genoa pharmacist Michael Lewis, left, and technician David Torres, right

After weeks of filling out paperwork and making calls to get her prescription approved and filled with her previous pharmacy, she was still without her medication.

“I don’t ever give up and this was the first time that I felt like giving up,” Arielle said. “I’m not sure if I would be here today if I was never transferred to Michael.”

Becoming a pharmacist was more of calling than a choice for Michael. After his mother was diagnosed with cancer, he was impressed by the high level of care that his mother’s pharmacy team provided her during treatment. This personal experience led him to change his area of study from engineering to pharmacy.

Driven by his mission to deliver compassionate, high-quality care, he leapt into action for Arielle. With her permission, he started making calls to root out the issue that was causing the delay, and persisted until the error was corrected. Arielle got her medication that same day.

“It truly serves as testament to Mike’s passion for providing care. He’s one of our star pharmacists and this instance goes to show why,” said Simar Singh, director of operations.

“This is what Genoa stands for. This is who we are,” said Michael, explaining why he went above and beyond for Arielle. “I would have done the same thing for anyone.”

Recent Posts


  • Behavioral Health
  • Clinical Insights
  • Treatment
8 frequently asked questions on long-acting injectables

Genoa Healthcare recently hosted a webinar where Senior Product Manager Blake Shoemaker, PharmD, answered frequently asked questions about long-acting injectables (LAIs) and how they can support the people you serve....

  • Partnering with Genoa
  • People-first Pharmacy Care
In-house, pharmacy management partnership or outsource? Questions to ask before choosing an on-site pharmacy model

Want to compare your options quickly? Download this overview. You’ve probably heard the benefits of adding a pharmacist to your care team. On-site pharmacies help break down barriers to care,...

  • 340B
340B made easy: 5 traits to look for in a contract pharmacy partner

The 340B Drug Pricing Program helps participating organizations – or covered entities – use savings on prescription drug costs to offer more comprehensive services and care for more eligible patients....

  • Behavioral Health
  • Clinical Insights
  • Treatment
Quick guide to recently approved behavioral health medications

Keeping up with new and emerging treatment options for your consumers can be difficult. Genoa Healthcare’s Tim Krause, PharmD, compiled a quick guide to share the latest on recently approved...