Social Media Policy

The information featured on Genoa Healthcare’s social media pages is general in nature. Our pages do not provide medical advice or health services and are not meant to replace professional advice or imply coverage of specific clinical services or products. The inclusion of links to other web sites do not imply any endorsement of the materials on such websites. We want everyone to enjoy their experience on our pages and welcome all questions and commentary, including criticism. We also have some community rules to make sure everyone has the best experience while they visit them.

Remember to protect yourself online and do not share any personal information online.

If you have a customer service issue, please call Genoa Healthcare at 1-800-519-1139. If you are a current or former employee with an employment related concern, please do not post on this page and instead contact Human Resources directly at 1-800-519-1139.

While we monitor our social media pages, we may not respond to all comments or questions. We do not allow photos or videos to be posted to our pages or our photos to be tagged. Only comments from Genoa Healthcare’s official pages should be considered representative of Genoa Healthcare. All other posts on our pages do not represent Genoa Healthcare in an official capacity. By using or accessing Genoa Healthcare’s social media pages, you agree to comply with each platform’s Terms and Conditions. Any content that is a violation of their terms or is contrary to our company values will be removed.

Some examples of what will not be tolerated on our pages are:

• Abusive, harassing, stalking, threatening or personally attacking others

• Defamatory, offensive, obscene, or vulgar comments

• Hateful language targeting race/ethnicity, religion, gender, nationality or political beliefs

• Fraudulent, deceptive, misleading or unlawful posts/comment

• Trolling or deliberate disruption of discussion

• Spam

• Solicitation of goods or services

• Uploading files or links that contain viruses or programs that could damage the operation of other people’s computers

• Anything to do with a human resources or legal issue, legal case, or attorneys. This includes legal action involving Genoa Healthcare, soliciting individuals to engage in legal action against Genoa Healthcare, or offering other legal advice.

• Posting of any personal information including, but not limited to, email address, phone number, and/or address

Genoa Healthcare reserves the right to remove any posts that don’t adhere to our guidelines as listed above. We also reserve the right to block anyone who violates these guidelines from posting on our pages.